职位描述:
十大正规博彩网站排名公司. 寻求一个动态的，以结果为导向的 客户服务代表 to provide outstanding customer service to all Saab customers and internal colleagues. The ideal candidate will be a highly motivated quick study who is customer-focused and committed to providing excellent service.
职责包括:
Develop and maintain positive relationships by serving as the primary point of contact for external and internal customers needing assistance.
Answer and respond to customer telephone and email contacts.
日志, 监控, track, 并汇报客户问题报告, which includes expediting hardware and non-hardware issue resolution through proper channels.
Provide frequent follow-up communications to ensure that customers and Saab colleagues are fully apprised of CPR status.
Coordinate actions across multiple departments and levels within the organization, 必要时, 确保满足服务水平要求.
Become familiar with all Saab products and programs to best understand customer issues and recruit help from the appropriate people.
支持 the maintenance and use of the Customer Service database. This includes entering data; reviewing data for completeness, 精度, and consistency; taking proactive measures to ensure integrity of data; and generating reports from the database to meet program needs.
Work with various departments to meet service level requirements.
薪酬范围: $24.09-$28.89
所提供的补偿范围是一个一般的指导方针. 在延长报价时，十大正规博彩网站排名公司. considers factors including (but not limited to) the role and associated responsibilities, Locations, 以及市场和商业方面的考虑, 以及候选人的工作经验, 关键技能, 和教育/培训.
技能与经验:
必须是一个泰然自若的问题解决者, mature and fully capable of professional communication with customers and Saab personnel.
优秀的口头和书面沟通能力.
Must be well-organized and proficient at organizing and tracking issues to follow through to completion.
Ability to effectively use problem solving skills and analytical thinking in a fast-paced environment.
Ability to listen to the customer and understand the customer perspective.
Ability to work on multiple, complex issues simultaneously.
Must be detail oriented and comfortable with/interested in technological content.
熟练使用Office办公软件.
Familiar with databases, database design, and data mining.
一些体力上的提升.
High school diploma or equivalent required; Associate’s degree desired.
3年以上相关工作经验.
公民要求:
一定是U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).
无毒的工作场所:
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
好处:
Saab provides an excellent working environment offering professional growth opportunities, 有竞争力的工资, 工作与生活的平衡, business-casual atmosphere and comprehensive benefits:
Medical, vision and dental insurance for employees and dependents
带薪休假包括:至少3周的假期, 5 .浮动假期, 8个法定假日, 育婴假, 个人疾病, 丧亲之痛, 陪审员的义务, 长期和短期残疾
401(k)计划，根据雇主匹配立即兑现
学费援助
学生贷款援助
健康账户，护理.订阅和员工援助计划
员工股票购买计划与雇主匹配
关于我们:
Saab is a leading defense and security company with an enduring mission, 帮助各国保障人民和社会的安全. 由其19,000名人才, Saab constantly pushes the boundaries of technology to create a safer, 更可持续、更公平的世界. 在美国.S., Saab delivers advanced technology and systems, supporting the U.S. 武装部队和联邦航空管理局, 以及国际和商业合作伙伴. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. Locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encour年龄 employees to lead a balanced, 奖励工作之外的生活. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. 所有 qualified individuals are encour年龄d to apply and will be considered for employment without regard to race, color, 宗教, 国家的起源, 性行为(包括怀孕), 性取向, 性别认同, 年龄, 经验丰富的, 残疾状态, 或者其他联邦政府, 状态, 或者本地受保护的类别.